Product Registration Tip

I have not been a huge fan of the  QuickBooks® registration process ever since version 10, when it became necessary to use an Intuit log in to register the product.  As Intuit Solution Providers we are able to order product for our clients and have it pre-registered, which means we get the validation codes with our orders.  With the Intuit login method this doesn’t really do much good as the client must still create an Intuit user name and password, which they might never use again.  However, there is a way around this process.  When you open QuickBooks®, click on Help and then About Intuit QuickBooks®…  With the Help window open click Ctrl+R+P and the old registration window will appear, you can then enter your validation code.  This is a much easier way to get the process done when you have clients who have never created an Intuit user name or if they do not remember the information.

Recently we received a call from a client letting us know that they had gotten a new computer and installed their copy of QuickBooks® on it.  After 30 days it was now asking them to register the product before they could continue to use it.  The individual whose login was used for the original registration was not in the office at the time, and there was work to be done.  We had saved the product registration number on the license key label, so we were able to use the method above to get the product registered and keep the client running with no lost time.

It’s little tips and tricks like these that are nice to have tucked away for occasions such as the one above.


Adventures In Installation

One day last week, we went to a client site, anticipating spending a couple of hours installing QuickBooks® Enterprise Solutions 10. This was our first update to version 10 after we had updated our office. We had hoped it would be an in and out job; however, this did not turn out to be the case.

It all started with the server and a lack of Hard Drive space. In the middle of the install, we required more room, yet none was to be found. After a couple of hours, and some creative application removal, we found our needed 900MB. Notice that I said “after a couple of hours.” We were hoping to be done by this time, but alas, we can only go as fast as the hardware we are working with.

We finally succeeded in getting the server up and running. Moving on to the bookkeeper’s machine, which was also a success. We were finally able to upgrade their Company File from a trial version 9 file to a version 10 file; at which point we were able to move on to the other systems in the office.

All of the other installs were going well, that is, until we noticed an error on one of the systems. Can’t recall the exact message but the gist of it was your system doesn’t have at least 500MB of RAM so we aren’t going to let you install this application. Needless to say, that system is still without QuickBooks®.

It ended up being a much longer day than anticipated and some things we would like to suggest after our 6 hour adventure, notice it was 6 hours, not the anticipated 2 …

• Newer systems for everyone, even workstations (this is for performance, 6 hour install vs. 2 hour install) • Be sure to verify all systems have at least 500MB of RAM • Verify you have 1GB free on all C drives, even if you will be installing the actual program on an alternate drive