Recently we had a client contact us for telephone support when they were unable to connect to their QuickBooks® 2008 Pro File. We spent some time chasing a few error codes, but it didn’t take long for us to realize we were running in circles. Taking a moment to sit back and think about the situation, we asked a few more questions about the hardware the client was using. It came to light that the client was using a rather old, slow system; not only as a QuickBooks® workstation, but also as a QuickBooks® server. As a temporary solution we had them move the QuickBooks® Company File to another machine, this way the file could now be opened at least. However, our ultimate recommendation was that they purchase a new machine. By the end of the next day they had a new Windows 7 based machine that was much faster than their previous machine, to say the least.
When this job was finally done, the company file was on the new machine, everything was networked, and the speed was awesome! Not bad for a file that couldn’t be opened at all the day before.
One of our services we have recently received questions on is our Database Maintenance Service. What exactly does that process consists of? While we don’t want to give away all of our secrets, here is a basic overview…
The process begins either by filling out our online form or giving us a call. Once we have some basic information and a basic idea of the problems you are facing, we will then provide you with our initial assessment. Depending upon the severity of any database problems, we will point out where your weaknesses are and how we and/or you could fix them.
Once the more immediate concerns are addressed, we will then make recommendations on what can be done in order to get things with your QuickBooks® database running with the speed and efficiency you would expect.
Upgrades can be a key solution that you might be in need of in order to get your file moving faster and more efficiently for you. As an Intuit Solution Provider, we have the ability to purchase Intuit software at better rates than most individuals.
We do have other processes we can use to help you, which we will recommend on an as-needed basis for each individual client.
Finally, if necessary, we will work with you to get your Database split, which will allow you to start a new file with as much data in it as you would like; however, we have not had to turn to this measure in order to help a client get moving more effectively as of yet.
In a nutshell, that is what Database Maintenance is. If you have any further questions, feel free to contact us.